Workbench - Trum·pia
Trum·pia’s Workbench is an automated workflow builder that allows you to customize your text messaging and email campaigns through an easy-to-use UI with drag-and-drop functionality. Workbench requires no coding and comes with dozens of pre-built templates so you can kickstart your messaging campaigns quickly.
Build powerful and tailored engagement with your customers, members, and employees without needing to know how to code. Create powerful new workflows in minutes instead of months, and modify them on the fly whenever you need to.
Why Use Workbench?
Unsurpassed Customizability
Trum·pia Workbench gives you the freedom to create complex workflows with step-by-step instructions so you never get lost. Other workflow tools are difficult to use and don't give you enough control over customizing your workflows.
Free Up Time
You can use Workbench to carry out tasks such as sending out timely offers, triggered reminders, and targeted alerts. This frees your staff up to work on more important tasks, and gives your customers faster and more relevant service.
Automate Chores
Common messaging chores can lead to wasted productivity and manual errors. Our Workflows allow you to automate chores, cut down on mistakes, and help you provide top quality service 24/7.
Build One-of-a-Kind Processes Just for You
Your business logic should determine how your workflows work, not the other way around. A messaging system that fully understands your business workflow can turbocharge your business instead of having to tell customers "that is just how our system works."
What are Workflows?
Workflows are automated campaigns that carry out complex actions for your business. They lead customers or employees through a personalized journey in order to deliver them the information or experience they want. Currently, your business might have elaborate processes that require employees to carry out manual tasks like sending follow-up surveys, onboarding new hires, or responding to frequently asked questions. Trum·pia Workbench can completely automate these existing processes, so you can eliminate repetitive work for your employees and enable them to be more productive.
How It Works
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Actions are objects in a workflow that carry out tasks when they are triggered or when a condition is met.
This ranges from sending a text message or email to a new customer to starting a conversation with your employee. It also can do things like score a lead, answer questions, put a contact in a list, update a data field, or any of dozens of other actions that may be required to complete the workflow.
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Actions
Actions are objects in a workflow that carry out tasks when they are triggered or when a condition is met.
This ranges from sending a text message or email to a new customer to starting a conversation with your employee. It also can do things like score a lead, answer questions, put a contact in a list, update a data field, or any of dozens of other actions that may be required to complete the workflow.
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Conditions
Conditions are objects that check on a value.
Whether it's a contact's status in your system or just how they've responded to your prompts, they let you react to your contact and respond accordingly in order to make sure they get the best possible interactions.
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Pauses
Pauses are objects that wait for certain things to happen.
Sometimes your workflow simply has to wait for the subscriber to take action or wait a specified time before sending another message. Pauses can also lead to the end of a workflow, discontinuing when the overall goal is met.
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Triggers are objects in a workflow that kickstart the action.
They begin the interaction based on your contact taking action or their information getting updated, like when they are put on a new list. Some examples of triggers are when a contact texts in a keyword, responds to a prompt, clicks a link, or earns a certain score in contact scoring.
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Actions
Actions are objects in a workflow that carry out tasks when they are triggered or when a condition is met.
This ranges from sending a text message or email to a new customer to starting a conversation with your employee. It also can do things like score a lead, answer questions, put a contact in a list, update a data field, or any of dozens of other actions that may be required to complete the workflow. -
Conditions
Conditions are objects that check on a value.
Whether it's a contact's status in your system or just how they've responded to your prompts, they let you react to your contact and respond accordingly in order to make sure they get the best possible interactions. -
Pauses
Pauses are objects that wait for certain things to happen.
Sometimes your workflow simply has to wait for the subscriber to take action or wait a specified time before sending another message. Pauses can also lead to the end of a workflow, discontinuing when the overall goal is met.
-
Conditions are objects that check on a value.
Whether it's a contact's status in your system or just how they've responded to your prompts, they let you react to your contact and respond accordingly in order to make sure they get the best possible interactions.
-
Actions
Actions are objects in a workflow that carry out tasks when they are triggered or when a condition is met.
This ranges from sending a text message or email to a new customer to starting a conversation with your employee. It also can do things like score a lead, answer questions, put a contact in a list, update a data field, or any of dozens of other actions that may be required to complete the workflow. -
Conditions
Conditions are objects that check on a value.
Whether it's a contact's status in your system or just how they've responded to your prompts, they let you react to your contact and respond accordingly in order to make sure they get the best possible interactions. -
Pauses
Pauses are objects that wait for certain things to happen.
Sometimes your workflow simply has to wait for the subscriber to take action or wait a specified time before sending another message. Pauses can also lead to the end of a workflow, discontinuing when the overall goal is met.
-
Pauses are objects that wait for certain things to happen.
Sometimes your workflow simply has to wait for the subscriber to take action or wait a specified time before sending another message. Pauses can also lead to the end of a workflow, discontinuing when the overall goal is met.
-
Actions
Actions are objects in a workflow that carry out tasks when they are triggered or when a condition is met.
This ranges from sending a text message or email to a new customer to starting a conversation with your employee. It also can do things like score a lead, answer questions, put a contact in a list, update a data field, or any of dozens of other actions that may be required to complete the workflow. -
Conditions
Conditions are objects that check on a value.
Whether it's a contact's status in your system or just how they've responded to your prompts, they let you react to your contact and respond accordingly in order to make sure they get the best possible interactions. -
Pauses
Pauses are objects that wait for certain things to happen.
Sometimes your workflow simply has to wait for the subscriber to take action or wait a specified time before sending another message. Pauses can also lead to the end of a workflow, discontinuing when the overall goal is met.
Example Workflows
Lead Nurturing
Our lead nurturing workflows allow you to move leads down your sales pipeline, leading to more sales. With our workflows you can ask customers questions and qualify them, giving you more information and allowing you to automatically target them with personalized deals. Whether they click a link or follow a decision tree, our software learns more about them and lets you use that information to close more deals.
Data Collection
Learning about potential customers is the difference between a good and a great sales process. Our workflows allow you to collect actionable data from subscribers like their name, number, email, and more. From there you can harness this data to better market your products to your customers based on what our system has learned for you.
Chat Bots
Workflows can carry out automate two-way conversations for you, like automatically answering frequently asked customer questions. Our chatbot workflows can dynamically interact with your customers so that you meet their needs while saving your employees from having to contact every customer every time they have an issue.
Drip Campaigns
Our workflows allow you to automate drip campaigns and react to customers based on actions they take or delays you build into the workflow. Our intelligent workflows personalize their interactions with subscribers so your drip campaigns are more effective. It's like having a dedicated point of contact for every customer without needing staff to follow up manually every time.
Sample Use Case Templates
Workbench comes with pre-built applets that have been tried and tested to help customers reach their goals.
Any of these workflows can be tailored to meet your specific uses cases.
Non-Profit Organizations &
Churches
HR:
Internal Communications
- Onboarding/Newcomer campaign
- Employee Onboarding
- Event Feedback/survey campaigns
Customer Service
- Automated FAQs
- Automated Support
- Surveys
Sales
- Lead generation/qualification
- Sales Funnel Automation
- Automated Upselling
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