Overview of Automated Text Messaging for Customer Service

Texting can help your customer service reps to work with multiple customers at once, and features like Automated Text Messaging help them stay engaged.
So how do you get started with Automated Text Messages? First you need to select an automated text message service like Trumpia. These SMS services allow industries like Customer Service to use automated text messages to meet certain needs, like customer outreach, employee communication, and automating manual chores that eat up much of your employee's day. Automated Text Messages can helpCustomer Service because SMS services like Trumpia can be fully integrated into your existing systems in two different ways. First, you can integrate via API, which allows you to send automated SMS messages whenever a certain action is taken in your system, like when a new contact is added or when a contact reaches a certain threshold. The other way to integrate is via Trumpia's powerful Zapier suite. Zapier allows thousands of different programs to talk to eachother and send messages when certain triggers are met, like if a spreadsheet in Google Sheets is updated or when a contact takes a certain action, like abandoning a cart in Shopify.