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  • Two-Way Messaging

Two-Way Texting

    • Carry Out Two-way Text Conversations with Subscribers

    Good conversation is a two-way street. With an open line of communication, not only can you send messages to your subscribers, but you can also hear back from them no matter where they are and at their own convenience.

    Why Two-Way Texting?

  • 01Gather insight and data from your audience.
  • 02Text messages get responded to 60x faster and 7.5x more often than email.
  • 03Nowadays, people want to text businesses, rather than risk being put on hold or having their emails go unread. Build stronger relationships by responding to your subscribers' questions or concerns quickly.

    • Two-Way Texting Use Cases

    If you are a retail company or any business providing a service, this feature is an excellent tool that you have at your disposal. If you are running out of good and fresh ideas that can help revitalize your SMS marketing efforts or even improve your product itself, the best thing you can do is to ask your subscribers for help! For example, a clothing company can ask what new fall fashion trends their customers want to see and get dozens of ideas from their most invested customers.

    The Trum·pia Advantage

  • Automated FAQsWhile some conversations require a personal touch, others are pretty common and can be automated. So the next time a customer asks about your business hours or needs directions, our smart software can answer many of these questions for you.
  • Messaging TemplatesChoose from our prebuilt message templates or build a custom one to match your branding.
  • Smart TargetingOnly Trum·pia can send tailored and highly relevant SMS messages based on your subscribers' responses that will maximize your results and minimize opt-outs. Learn more
  • Threaded ConversationsRather than having each rep glued to a single conversation, conduct multiple text engagements simultaneously and keep records of all message threads.
  • MMS FunctionalityWith Trum·pia's two-way texting, you can send and receive picture messages too!
    Learn more

    • Two Way Texting 1 to 1 Texting Asked Questions

    How does a Shared Team Inbox improve speed and consistency for two-way customer support?

    A Shared Team Inbox centralizes all incoming customer replies, allowing multiple agents to manage and respond to conversations from a single interface. This ensures faster response times, prevents duplication of effort, and provides complete conversation history for consistent support across the entire team.

    Auto-reply functionality instantly sends a predefined message when a contact texts in, which is crucial for acknowledging messages after business hours or during high-volume periods. You can use this for immediate lead qualification or to set expectations on when a live agent will respond.

    Yes, Trumpia can text-enable your existing landline or toll-free number, allowing you to send and receive text messages without changing your voice service provider. This provides a professional and unified communication experience for your customers.

    CRM integration allows your agents to view a contact’s full history, purchase details, and other customer data directly within the two-way texting interface. This enables hyper-personalized conversations and allows agents to respond immediately with accurate, context-aware information.

    Yes, when a recipient replies to a bulk text message, the system automatically moves that single thread into a private 1-to-1 conversation, where the full history of the initial message and the subsequent chat is preserved. This seamless transition facilitates individualized support without disrupting the larger campaign.

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    Absolutely Nothing Hidden

    • Trum·pia
    • Competition

    Many competitors do not include telecom, carrier, Keywords, and enough free message credits in their pricing. These are free with Trum·pia.

    Plan Pricing    		 Low Price High + Hidden Fees

    Competitors often make this disclosure hard to find unless you read the fine print. These are free with Trum·pia.

    Carrier Fees    		 Completely Free Read Fine Print

    Some charge you a fee per message or after a small included bundle is used up. We include thousands of message credits.

    No Extra Credits To Buy    		 Thousands Included Can Be Misleading

    Try calling the competition and Trum·pia. We'll actually pick up your calls.

    Phone Support    		 Mostly Free Check Before Buying

    Some charge you for each additional keyword. We give you plenty of keywords.

    Multiple Keywords    		 Mostly Free Know Before You Buy

    Don't pay setup or mothly charges. You get it for free with Trum·pia.

    Toll-Free Number    		 Completely Free Check Before Buying

    Some competitors charge you for both inbound and outbound messages. Inbound messages are free with Trum·pia.

    Inbound Messages    		 Completely Free Check Before Buying

    Some providers charge you more money for additional texting contacts. These can add up. We don't.

    Unlimited Contacts    		 Free for SMS Check Before Buying

    Some compoetitors hide these extra charges under an official-sounding name. These are free with Trum·pia.

    Telecom Charges    		 Completely Free Read Fine Print

    We give you one-to-one onboarding. Many don't offer onboarding or even pick up your calls.

    Onboarding    		 1-on-1 Training Check Before Buying

    "You're often on your own with the competition. Our onboarding experts will walk you through the process for free.

    Number Provisioning    		 Self or Assisted Check Before Buying
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    • Trum·pia
    Plan Pricing Low Price
    Carrier Fees Completely Free
    No Extra Credits To Buy Thousands Included
    Phone Support Mostly Free
    Multiple Keywords Mostly Free
    Toll-Free Number Completely Free
    Inbound Messages Completely Free
    Unlimited Contacts Free for SMS
    Telecom Charges Completely Free
    Onboarding 1-on-1 Training
    Number Provisioning Self or Assisted
    • Competition
    Plan Pricing High + Hidden Fees
    Carrier Fees Read Fine Print
    No Extra Credits To Buy Can Be Misleading
    Phone Support Check Before Buying
    Multiple Keywords Know Before You Buy
    Toll-Free Number Check Before Buying
    Inbound Messages Check Before Buying
    Unlimited Contacts Check Before Buying
    Telecom Charges Read Fine Print
    Onboarding Check Before Buying
    Number Provisioning Check Before Buying

    To see a live demo immediately:

    Call 1-888-707-3030 (Ext. 6000)

    M-F 8AM-5PM Pacific Time

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