Overview of Mass Texting for Customer Service

Texting can help your customer service reps to work with multiple customers at once, and features like Mass Texting help them stay engaged.

So how does Mass Texting for your Customer Service work? First, you need to get customers to sign up to receive your messages because you cannot carry out Mass Texting without a customer's consent to receive messages. They can quickly opt themselves into your messaging lists by texting in a SMS Keyword to your registered phone number. Trumpia can then gather targeting information with our Data Capture in order to better target messages to your customers and reduce opt-outs. Trumpia's Automated Workflows can even kick in, leading customers down different messaging paths that are relevant to Customer Service. Further actions can include sending emails, a follow-up text, asking more questions to learn more about them, as well as other things. So while other Mass Texting solutions can offer some features like mass messaging, none of them can offer the level of personalization and customization that Trumpia can offer its Customer Service clients.