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SMS Marketing for Customer Service

SMS Marketing for Customer Service

The Communication Channel With A Proven 98% Open Rate

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Why Choose Trumpia

    • Why Use SMS Marketing for Customer Service

    Texting is great for customer service because features like SMS Marketing help you reach your customers and answer any questions they have.

    SMS Marketing is the marketing and advertising technique of sending text messages to customers in order to promote a company's products and services. SMS Marketing is widely used in a variety of industries, including Customer Service, and many Fortune 500 companies rely on SMS Marketing in order to meet and beat their revenue goals. SMS Marketing is very similar to Mass Texting, in that industries like Customer Service can use this powerful messaging channel to reach thousands of customers instantly, no matter where they are. Whether it's for sending coupons, sales alerts, event invitations, special offers, abandoned cart reminders, or reminders for upcoming sales, the reach and impact that SMS Marketing can have on a business is unprecedented. Of course, not all SMS Marketing services are the same. Only Trumpia can automate interactions with your subscribers in meaningful ways, leading to better customer retention and an increase in ROI and customer satisfaction.

    Overview of SMS Marketing for Customer Service

    Texting can help your customer service reps to work with multiple customers at once, and features like SMS Marketing help them stay engaged.

    So how does SMS Marketing for your Customer Service work? First, you need to get customers to sign up to receive your messages because you cannot send SMS Marketing messages without a customer's consent. This is as easy as creating a SMS Keyword that customers can text in to opt themselves into your marketing lists. You can sweeten the deal by offering SMS coupons to customers once they opt into your messaging lists. This is a win-win for you and your customers because they get a great deal on a product and your SMS Marketing list grows, allowing you to send them further marketing messages in the future, boosting ROI in the long term. Trumpia can do more than standard competitors by using Data Capture to learn more about your customers, allowing you to use our Smart Targeting to send personalized and relevant offers to your customers, helping you to boost revenue and keep customers happy and reduce opt-outs

    Other Features for Customer Service

    Mass Texting
    MMS Picture Messaging
    Text Keywords
    SMS Coupons
    SMS Data Capture
    SMS Smart Targeting
    Text Messaging

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    Absolutely Nothing Hidden

    • Trum·pia
    • Competition

    Many competitors do not include telecom, carrier, Keywords, and enough free message credits in their pricing. These are free with Trum·pia.

    Plan Pricing    		 Low Price High + Hidden Fees

    Competitors often make this disclosure hard to find unless you read the fine print. These are free with Trum·pia.

    Carrier Fees    		 Completely Free Read Fine Print

    Some charge you a fee per message or after a small included bundle is used up. We include thousands of message credits.

    No Extra Credits To Buy    		 Thousands Included Can Be Misleading

    Try calling the competition and Trum·pia. We'll actually pick up your calls.

    Phone Support    		 Mostly Free Check Before Buying

    Some charge you for each additional keyword. We give you plenty of keywords.

    Multiple Keywords    		 Mostly Free Know Before You Buy

    Don't pay setup or mothly charges. You get it for free with Trum·pia.

    Toll-Free Number    		 Completely Free Check Before Buying

    Some competitors charge you for both inbound and outbound messages. Inbound messages are free with Trum·pia.

    Inbound Messages    		 Completely Free Check Before Buying

    Some providers charge you more money for additional texting contacts. These can add up. We don't.

    Unlimited Contacts    		 Free for SMS Check Before Buying

    Some compoetitors hide these extra charges under an official-sounding name. These are free with Trum·pia.

    Telecom Charges    		 Completely Free Read Fine Print

    We give you one-to-one onboarding. Many don't offer onboarding or even pick up your calls.

    Onboarding    		 1-on-1 Training Check Before Buying

    "You're often on your own with the competition. Our onboarding experts will walk you through the process for free.

    Number Provisioning    		 Self or Assisted Check Before Buying
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    • Trum·pia
    Plan Pricing Low Price
    Carrier Fees Completely Free
    No Extra Credits To Buy Thousands Included
    Phone Support Mostly Free
    Multiple Keywords Mostly Free
    Toll-Free Number Completely Free
    Inbound Messages Completely Free
    Unlimited Contacts Free for SMS
    Telecom Charges Completely Free
    Onboarding 1-on-1 Training
    Number Provisioning Self or Assisted
    • Competition
    Plan Pricing High + Hidden Fees
    Carrier Fees Read Fine Print
    No Extra Credits To Buy Can Be Misleading
    Phone Support Check Before Buying
    Multiple Keywords Know Before You Buy
    Toll-Free Number Check Before Buying
    Inbound Messages Check Before Buying
    Unlimited Contacts Check Before Buying
    Telecom Charges Read Fine Print
    Onboarding Check Before Buying
    Number Provisioning Check Before Buying

    To see a live demo immediately:

    Call 1-888-707-3030 (Ext. 6000)

    M-F 8AM-5PM Pacific Time

    OR

    PARTNER APPLICATION FORM