Text Credit Use Summary

Breakdown of Text Credit Usage

Outgoing Messages

In general, all outgoing SMS messages cost 1 text credit. (Each MMS message costs 4 text credits.) Outgoing messages are sent during:

Contact Collection

Keywords

Keyword auto-response
Follow-on auto-response
Alternate auto-response
Keyword sign-up alert sent to a Trum·pia user at their registered phone number

Sign-Up Pages

Online sign-up page SMS auto-response
Facebook Widget SMS auto-response

SMS Features

Mobile Voting

Mobile voting choices
Mobile voting auto-response

Shuffle Responder

Shuffle responses
“End of Shuffle” message

Text-to-Screen

Text-to-Screen auto-response

Message Sending

Any messages sent to mobile numbers
Automated message sent in response to user “Text Reply” message
Appointment Reminders

Exceptions to 1 credit rule:

SMS messages sent to international numbers vary. Click here to see the international text credit charge breakdown.
Any failed delivery costs will be refunded (unless it fails due to invalid mobile number).
The "Welcome" message sent after keyword signup or online sign-up page opt-in does not cost a credit.
- The message is "[Organization Name]: Welcome! Msg&Data rates may apply. Get [x] msg/mo of [DESCRIPTION]. Reply HELP for help, STOP to OptOut. [office number]"

Inbound Messages

In general, all incoming messages cost 1 credit for toll-free numbers, and 0 credits for dedicated short codes. Inbound Text Messages are received in the following cases:

Keywords

Subscriber texts in a keyword to your number
Subscribers may also send full messages to the keyword inbox.

Message from Subscriber

If a subscriber replies to any outbound message they have received from our system without preceding the message with a keyword, this text reply is considered an inbound message

Exceptions to the free credit rule for dedicated short codes:

For mobile voting, each MO costs the user 0.5 credit.

For the shuffle responder, each MO costs the user 0.5 credit.

For text-to-screen responder, each MO costs the user 0.5 credit.

For answers to an Auto-Campaign prompt, each MO costs the user 0.5 credit.

If the user is utilizing the API, he/she will be charged 1 credit for every MO.

Ask Us A Question

Or Call Us at 1-888-707-3030

Many competitors do not include telecom, carrier, Keywords, and enough free message credits in their pricing. These are free with Trum·pia. Plan Pricing	Low Price	High + Hidden Fees
Competitors often make this disclosure hard to find unless you read the fine print. These are free with Trum·pia. Carrier Fees	Completely Free	Read Fine Print
Some charge you a fee per message or after a small included bundle is used up. We include thousands of message credits. No Extra Credits To Buy	Thousands Included	Can Be Misleading
Try calling the competition and Trum·pia. We'll actually pick up your calls. Phone Support	Mostly Free	Check Before Buying
Some charge you for each additional keyword. We give you plenty of keywords. Multiple Keywords	Mostly Free	Know Before You Buy
Don't pay setup or mothly charges. You get it for free with Trum·pia. Toll-Free Number	Completely Free	Check Before Buying
Some competitors charge you for both inbound and outbound messages. Inbound messages are free with Trum·pia. Inbound Messages	Completely Free	Check Before Buying
Some providers charge you more money for additional texting contacts. These can add up. We don't. Unlimited Contacts	Free for SMS	Check Before Buying
Some compoetitors hide these extra charges under an official-sounding name. These are free with Trum·pia. Telecom Charges	Completely Free	Read Fine Print
We give you one-to-one onboarding. Many don't offer onboarding or even pick up your calls. Onboarding	1-on-1 Training	Check Before Buying
"You're often on your own with the competition. Our onboarding experts will walk you through the process for free. Number Provisioning	Self or Assisted	Check Before Buying

Many competitors do not include telecom, carrier, keywords, and enough free message credits in their pricing. These are free with Trum·pia. Plan Pricing	Low Price
Competitors often make this disclosure hard to find unless you read the fine print. These are free with Trum·pia. Carrier Fees	Completely Free
Some charge you a fee per message or after a small included bundle is used up. We include thousands of message credits. No Extra Credits To Buy	Thousands Included
Try calling the competition and Trum·pia. We'll actually pick up your calls. Phone Support	Mostly Free
Some charge you for each additional keyword. We give you plenty of keywords. Multiple Keywords	Mostly Free
Don't pay setup or monthly charges. You get it for free with Trum·pia. Toll-Free Number	Completely Free
Some competitors charge you for both inbound and outbound messages. Inbound messages are free with Trum·pia. Inbound Messages	Completely Free
Some providers charge you more money for additional texting contacts. These can add up. We don't. Unlimited Contacts	Free for SMS
Some competitors hide these extra charges under an official-sounding name. These are free with Trum·pia. Telecom Charges	Completely Free
We give you one-to-one onboarding. Many don't offer onboarding or even pick up your calls. Onboarding	1-on-1 Training
You're often on your own with the competition. Our onboarding experts will walk you through the process for free. Number Provisioning	Self or Assisted

Many competitors do not include telecom, carrier, keywords, and enough free message credits in their pricing. These are free with Trum·pia. Plan Pricing	High + Hidden Fees
Competitors often make this disclosure hard to find unless you read the fine print. These are free with Trum·pia. Carrier Fees	Read Fine Print
Some charge you a fee per message or after a small included bundle is used up. We include thousands of message credits. No Extra Credits To Buy	Can Be Misleading
Try calling the competition and Trum·pia. We'll actually pick up your calls. Phone Support	Check Before Buying
Some charge you for each additional keyword. We give you plenty of keywords. Multiple Keywords	Know Before You Buy
Don't pay setup or monthly charges. You get it for free with Trum·pia. Toll-Free Number	Check Before Buying
Some competitors charge you for both inbound and outbound messages. Inbound messages are free with Trum·pia. Inbound Messages	Check Before Buying
Some providers charge you more money for additional texting contacts. These can add up. We don't. Unlimited Contacts	Check Before Buying
Some competitors hide these extra charges under an official-sounding name. These are free with Trum·pia. Telecom Charges	Read Fine Print
We give you one-to-one onboarding. Many don't offer onboarding or even pick up your calls. Onboarding	Check Before Buying
You're often on your own with the competition. Our onboarding experts will walk you through the process for free. Number Provisioning	Check Before Buying

Basic Features

Added Value Features

Advanced Features

Live Demo

Text Credit Use Summary

Breakdown of Text Credit Usage

Outgoing Messages

Exceptions to 1 credit rule:

Inbound Messages

Exceptions to the free credit rule for dedicated short codes:

Basic Features

Added Value Features

Advanced Features

Call 1-888-707-3030 (Ext. 6000)

Basic Features

Added Value Features

Advanced Features

Text Credit Use Summary

Breakdown of Text Credit Usage

Outgoing Messages

Exceptions to 1 credit rule:

Inbound Messages

Exceptions to the free credit rule for dedicated short codes:

Basic Features

Added Value Features

Advanced Features

To see a live demo immediately:

Call 1-888-707-3030 (Ext. 6000)

OR

To see a live demo immediately:

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