Case Study:

The Challenge

Tom Hagen uses AirBnB and Vrbo to list his properties for vacationers to rent. He has to communicate with the renters to let them know things like how to get into the property, how to use certain things in the home, where to park, and what local attractions are worth checking out. Unfortunately, the rental apps he uses do not give him an easy way to communicate other than email, which renters seldomly use. He tried to place a binder with all the information in the property, but no one ever read it. This ultimately meant that approximately 90% of his renters would need to call Tom throughout his day. Tom initially tried a basic texting system, but it required him to manually send every message. He looked for a truly automated solution that could take care of chores for him and give him his time back.

"Without [Trum·pia's] automated system, messages would show up too early or too late. [Trum·pia] allows me to automatically send the messages at the appropriate time. It's like having a personal assistant for a fraction of the cost. I'm planning on expanding to two more properties, but with Trum·pia, I can do more and make more money without doing more work."

Tom Hagen, Owner of Florida Dreamscape Vacations