- Product
- Consolidated Inbox
Consolidated Inbox
Consolidated Inbox
When it comes to two-way texting for business, a typical inbox only lists the history of back-and-forth conversations. Unfortunately, this only leads to a partial picture of how your customer interacts with you. Your customer may have already read your general announcements and interacted with your automated messaging system or signups. Our inbox lets you see the full picture of your communication with a customer from one place, eliminating the need to search through different aspects of your messaging systems.
Advantages of
Trum·pia’s Consolidated Inbox
Full History of Various Message Types
Trum·pia allows you to see the full history of your messaging no matter the message type. You will see a mixture of automated Workbench messages, targeted texts, system messages, opt-ins & opt-outs, bulk messages, and more. This means that you will see all types of messages sent to the customer in one place.Filtered Conversations
We offer the ability to filter by which message type you want to see. This means you no longer need to browse multiple pages to find the information you're looking for. For example, easily filter for two-way messages so that you can see their prior interactions with customer service.Tag Management
You can tag each conversation with multiple criteria. This can be used for targeting purposes or to help organize your inbox. Let’s say you are looking for conversations with dissatisfied customers, you can just filter by that tag. Plus you are not limited to just one tag per conversation, you can tag the same conversation for multiple categories.Use Cases
Customer Service
Customer Service reps can quickly respond to customer issues without looking at multiple places. Our consolidated inbox allows you to handle multiple customers at the same time (instead of one at a time via phone support). Also, turnaround time is much quicker for both sides.
Human Resources
HR teams can easily see the full history of messages sent to each employee including mass messages and individual messages. Plus you grab more attention with text messages, so employees won't complain about not reading your emails.
Recruiters
Recruiters are seeing huge gains in productivity because they can respond to different applicants quickly and can avoid time-consuming back and forth emails or phone calls. Also, you can tag messages by job opening or other criteria so you can later quickly find relevant candidates. When our inbox is combined with automated workflows, your recruiting productivity will skyrocket.
Sales & Marketing
Not every lead will read emails or click your links. Texts get more responses and higher clickthrough rates than email, leading to higher sales and engagement. Our automated workflows learn about your leads and send targeted promotions automatically. Our 7-step customer journey enables personalized customer experiences.
How it Works
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