- Product
- Landline Texting
Landline Texting
Text Enable Your Business Number
Send + Receive Landline Texts to Stay Connected With Your Audience
Don't miss out on texts people are sending to your business number Use Trum·pia's landline texting services to expand your existing number's functionality. Stay connected with your audience and leverage of our suite of automations to boost engagement, drive profits, and stay ahead in today's market.
What Is Landline Texting?
We've all been there. You call a business for a simple question like how to return a product, only to be put on hold. Trum·pia's landline texting feature helps solve this issue by enabling your business's existing landline or toll-free number to send and receive text messages. This way, people can get immediate interaction without interrupting their busy day.
Why Use a Landline Texting Service
Customers never like being put on hold just to ask a simple question. Whether it is long wait times, inconsistent customer service hours, or more, it can be an extremely frustrating process. This is why you probably need Trum·pia’s landline texting service.
Landline texting is a feature that allows you to:
- Text enable your preexisting business number so that you can start sending and receiving messages.
- Answer quick questions via text message rather than having to schedule a phone call each time.
- Stay connected with your audience via a modern communication method that gets results.
Is Landline Text Effective?
A text landline software for businesses can bring a substantial ROI due to the popularity and power of the channel. The statistics about SMS efficacy don’t lie.
89% consumers say they want to text to communicate with a business, but only only 48% of businesses are equipped to do this.
Over 60% of consumers would rather text than call when given the option for customer service.
81% of customers get frustrated when a business puts them on hold during a call to customer service.
68% of consumers say that the option to text a company would be convenient.
Benefits of Text to Landline
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Use the Same Number
Instead of requiring separate numbers for "text us" and "call us," companies can provide one general "contact us" number that is text-enabled. This can be included on business cards, advertising, your website, and everywhere else you publish your number. Customers can use the same number for an initial text, and then follow up with a voice call later if they want to seek more details or resolve a customer service issue.
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Have Multiple Conversations
When you're in a voice-to-voice conversation, that interaction commands all of your attention. But when texting is involved, it's much easier to multitask and have several conversations taking place at once. This means organization could be helping or interacting with several customers, members, or employees at the same time.
-
More Convenient for Customers
Customers can communicate with your business at their convenience. They don't have to set aside time for a phone call or worry about being placed on hold. They can even send messages outside of business hours.
-
Catch Missed Messages
58 percent of people say that they have responded to a missed phone call from a business with a SMS/MMS text message. Unfortunately, most of those businesses were not set up to handle text conversations. Don't let this be your business.
-
Streamline Operations
Nobody wants to use their personal mobile phone number to text for business. It risks cluttering up your personal phone's text inbox, and can be annoying when away from work.
-
Have Multiple Conversations
When you're in a voice-to-voice conversation, that interaction commands all of your attention. But when texting is involved, it's much easier to multitask and have several conversations taking place at once. This means organization could be helping or interacting with several customers, members, or employees at the same time.
-
Have Multiple Conversations
When you're in a voice-to-voice conversation, that interaction commands all of your attention. But when texting is involved, it's much easier to multitask and have several conversations taking place at once. This means organization could be helping or interacting with several customers, members, or employees at the same time.
-
More Convenient for Customers
Customers can communicate with your business at their convenience. They don't have to set aside time for a phone call or worry about being placed on hold. They can even send messages outside of business hours.
-
Catch Missed Messages
58 percent of people say that they have responded to a missed phone call from a business with a SMS/MMS text message. Unfortunately, most of those businesses were not set up to handle text conversations. Don't let this be your business.
-
Streamline Operations
Nobody wants to use their personal mobile phone number to text for business. It risks cluttering up your personal phone's text inbox, and can be annoying when away from work.
-
More Convenient for Customers
Customers can communicate with your business at their convenience. They don't have to set aside time for a phone call or worry about being placed on hold. They can even send messages outside of business hours.
-
Have Multiple Conversations
When you're in a voice-to-voice conversation, that interaction commands all of your attention. But when texting is involved, it's much easier to multitask and have several conversations taking place at once. This means organization could be helping or interacting with several customers, members, or employees at the same time.
-
More Convenient for Customers
Customers can communicate with your business at their convenience. They don't have to set aside time for a phone call or worry about being placed on hold. They can even send messages outside of business hours.
-
Catch Missed Messages
58 percent of people say that they have responded to a missed phone call from a business with a SMS/MMS text message. Unfortunately, most of those businesses were not set up to handle text conversations. Don't let this be your business.
-
Streamline Operations
Nobody wants to use their personal mobile phone number to text for business. It risks cluttering up your personal phone's text inbox, and can be annoying when away from work.
-
Catch Missed Messages
58 percent of people say that they have responded to a missed phone call from a business with a SMS/MMS text message. Unfortunately, most of those businesses were not set up to handle text conversations. Don't let this be your business.
-
Have Multiple Conversations
When you're in a voice-to-voice conversation, that interaction commands all of your attention. But when texting is involved, it's much easier to multitask and have several conversations taking place at once. This means organization could be helping or interacting with several customers, members, or employees at the same time.
-
More Convenient for Customers
Customers can communicate with your business at their convenience. They don't have to set aside time for a phone call or worry about being placed on hold. They can even send messages outside of business hours.
-
Catch Missed Messages
58 percent of people say that they have responded to a missed phone call from a business with a SMS/MMS text message. Unfortunately, most of those businesses were not set up to handle text conversations. Don't let this be your business.
-
Streamline Operations
Nobody wants to use their personal mobile phone number to text for business. It risks cluttering up your personal phone's text inbox, and can be annoying when away from work.
-
Streamline Operations
Nobody wants to use their personal mobile phone number to text for business. It risks cluttering up your personal phone's text inbox, and can be annoying when away from work.
-
Have Multiple Conversations
When you're in a voice-to-voice conversation, that interaction commands all of your attention. But when texting is involved, it's much easier to multitask and have several conversations taking place at once. This means organization could be helping or interacting with several customers, members, or employees at the same time.
-
More Convenient for Customers
Customers can communicate with your business at their convenience. They don't have to set aside time for a phone call or worry about being placed on hold. They can even send messages outside of business hours.
-
Catch Missed Messages
58 percent of people say that they have responded to a missed phone call from a business with a SMS/MMS text message. Unfortunately, most of those businesses were not set up to handle text conversations. Don't let this be your business.
-
Streamline Operations
Nobody wants to use their personal mobile phone number to text for business. It risks cluttering up your personal phone's text inbox, and can be annoying when away from work.
Commonly Asked Questions About Landline Text Messaging
Can I use my existing landline number?
Yes! This is one of the major benefits of landline texting. Avoid the process of setting up a new number.
Will enabling text on my landline disrupt my existing voice service?
No! Text enabling a landline only adds to its functionality without removing any of it. Customers can still call your number as before. But now they can also text, which audiences increasingly prefer.
Can I send MMS messages with landline texting?
No! Text enabling a landline only adds to its functionality without removing any of it. Customers can still call your number as before. But now they can also text, which audiences increasingly prefer.
How can I get a new number?
Most SMS softwares work by text-enabling an existing landline phone number. This means you need to first get a phone number from a separate provider. Alternatively, Trum·pia can provide a 10-digit number for you to use for texting, but it would not be voice enabled.
Is there any additional setup?
No. All you need to do is register your phone number with us, and you’re good to go. We streamline every step for you.
What are the drawbacks of landline texting?
Currently, wireless carriers have not provisioned landline numbers to send mass text messages. In fact, their throughput can be as slow as 1 message per second. This means if you need to send a promotion to 1,000 customers, it would take 1,000 seconds to send them all. So for certain use cases such as mass marketing, landline texting may not be the best option.
Do I have to create a new phone number?
It depends. If you already have a preexisting landline number, you can simply request to text enable that number. Otherwise, we do provide a phone number whenever you sign up to use SMS text.
Is landline texting compatible with Trum·pia's automations?
It is! Our landline texting service comes with our full suite of automations and workflow enhancements. Save your team time and hassle by making automations work for you.
Can multiple staff members answer landline text messages?
Yes! Trum·pia’s software allows for any team member with the right permissions to access messaging data. That means they can view the inbox, assign conversations, and even reply. This support ensures scalability, while automations can help cut down on administrative burden.
Is landline texting secure?
Trum·pia’s software uses encrypted data transmission and storage. We prioritize both business and consumer data, ensuring you meet regulation requirements and keep all data private.
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