Product
Personalized Customer Journeys

Personalized Customer Journeys
for SMS Marketing

Build 7-Step Customer Journeys with Powerful Automation

What Is
Personalized Customer Journey?

A personalized customer journey is a customer relations concept where a company or organization learns about its subscribers and uses that information to optimize relationships with the objective of increasing satisfaction and revenue.

Very few SMS services can track customer behavior and automatically capture their preferences. There is a difference between sending a few message blasts with simple personalization (like just including their name) versus personalizing lifelong relationships because Trum·pia's system analyzes their behavior and preferences automatically.

Instead of a collection of simple task-specific features like mass texting or text keywords, you can build 7-Step customer journeys with Trum·pia. These journeys start from the initial opt-in and nurturing to conversion and the feedback loop. There is a distinct difference between automation that simply carries out limited tasks and Trum·pia's automation that covers entire customer journeys.

Why Personalized Customer Journeys Matter

Journeys Reduce Opt-Outs

Customers want to feel like they are valued, and sending repetitive and untargeted messages will just lead to more opt-outs. A strategic, tailored approach pays off in the long run.

Increase Conversions

Customers are far more likely to make a purchase if you send compelling and highly relevant product information. Clear and compact information pulls people in—show them why this message is worth their time.

Boost Retention

When you maintain a positive relationship (like sending targeted messages and not spamming them) with customers, you can use that valuable relationship to boost retention. The cost of keeping a customer is much better compared to the cost of finding a new one.

Promote Your Brand

By offering personalized customer journeys, your subscribers will be more satisfied and more likely to recommend your product. Word-of-mouth marketing is still highly relevant today.

Get More Reviews

When customers are satisfied they are more likely to leave positive reviews, which in turn generate even more business for you.

Stages of
Personalized Customer Journey

With Trum·pia you can automate the entire 7-Step journey with no manual intervention required.

1
Get contacts to opt in
2
Ask questions and capture responses
3
Nurture leads based on captured interests and behaviors
4
Convert leads with targeted offers
5
Provide relevant answers automatically
6
Automate surveys
7
Get better reviews, which lead to more sales

Maximize Sales and Grow Your Business

Customer Journeys without automation are manually intensive, not timely, and prone to human error. Simply put, effective journeys cannot be done manually by hand. Fully automated systems like Trum·pia can be set to operate without needing to lift a finger. No competitor can match what we do because our automated workflows are easy-to-use but also the most powerful way to build customer relationships.

Ask Us A Question

Or Call Us at 1-888-707-3030

Many competitors do not include telecom, carrier, Keywords, and enough free message credits in their pricing. These are free with Trum·pia. Plan Pricing	Low Price	High + Hidden Fees
Competitors often make this disclosure hard to find unless you read the fine print. These are free with Trum·pia. Carrier Fees	Completely Free	Read Fine Print
Some charge you a fee per message or after a small included bundle is used up. We include thousands of message credits. No Extra Credits To Buy	Thousands Included	Can Be Misleading
Try calling the competition and Trum·pia. We'll actually pick up your calls. Phone Support	Mostly Free	Check Before Buying
Some charge you for each additional keyword. We give you plenty of keywords. Multiple Keywords	Mostly Free	Know Before You Buy
Don't pay setup or mothly charges. You get it for free with Trum·pia. Toll-Free Number	Completely Free	Check Before Buying
Some competitors charge you for both inbound and outbound messages. Inbound messages are free with Trum·pia. Inbound Messages	Completely Free	Check Before Buying
Some providers charge you more money for additional texting contacts. These can add up. We don't. Unlimited Contacts	Free for SMS	Check Before Buying
Some compoetitors hide these extra charges under an official-sounding name. These are free with Trum·pia. Telecom Charges	Completely Free	Read Fine Print
We give you one-to-one onboarding. Many don't offer onboarding or even pick up your calls. Onboarding	1-on-1 Training	Check Before Buying
"You're often on your own with the competition. Our onboarding experts will walk you through the process for free. Number Provisioning	Self or Assisted	Check Before Buying

Many competitors do not include telecom, carrier, keywords, and enough free message credits in their pricing. These are free with Trum·pia. Plan Pricing	Low Price
Competitors often make this disclosure hard to find unless you read the fine print. These are free with Trum·pia. Carrier Fees	Completely Free
Some charge you a fee per message or after a small included bundle is used up. We include thousands of message credits. No Extra Credits To Buy	Thousands Included
Try calling the competition and Trum·pia. We'll actually pick up your calls. Phone Support	Mostly Free
Some charge you for each additional keyword. We give you plenty of keywords. Multiple Keywords	Mostly Free
Don't pay setup or monthly charges. You get it for free with Trum·pia. Toll-Free Number	Completely Free
Some competitors charge you for both inbound and outbound messages. Inbound messages are free with Trum·pia. Inbound Messages	Completely Free
Some providers charge you more money for additional texting contacts. These can add up. We don't. Unlimited Contacts	Free for SMS
Some competitors hide these extra charges under an official-sounding name. These are free with Trum·pia. Telecom Charges	Completely Free
We give you one-to-one onboarding. Many don't offer onboarding or even pick up your calls. Onboarding	1-on-1 Training
You're often on your own with the competition. Our onboarding experts will walk you through the process for free. Number Provisioning	Self or Assisted

Many competitors do not include telecom, carrier, keywords, and enough free message credits in their pricing. These are free with Trum·pia. Plan Pricing	High + Hidden Fees
Competitors often make this disclosure hard to find unless you read the fine print. These are free with Trum·pia. Carrier Fees	Read Fine Print
Some charge you a fee per message or after a small included bundle is used up. We include thousands of message credits. No Extra Credits To Buy	Can Be Misleading
Try calling the competition and Trum·pia. We'll actually pick up your calls. Phone Support	Check Before Buying
Some charge you for each additional keyword. We give you plenty of keywords. Multiple Keywords	Know Before You Buy
Don't pay setup or monthly charges. You get it for free with Trum·pia. Toll-Free Number	Check Before Buying
Some competitors charge you for both inbound and outbound messages. Inbound messages are free with Trum·pia. Inbound Messages	Check Before Buying
Some providers charge you more money for additional texting contacts. These can add up. We don't. Unlimited Contacts	Check Before Buying
Some competitors hide these extra charges under an official-sounding name. These are free with Trum·pia. Telecom Charges	Read Fine Print
We give you one-to-one onboarding. Many don't offer onboarding or even pick up your calls. Onboarding	Check Before Buying
You're often on your own with the competition. Our onboarding experts will walk you through the process for free. Number Provisioning	Check Before Buying

Basic Features

Added Value Features

Advanced Features