What is Review Management?
Review management is the process of managing your ratings by increasing positive reviews and minimizing poor ones. Trum·pia brings the latest AI and automation technology to help you improve your ratings on review sites automatically. We do this by sorting satisfied customers and soliciting them to leave your positive reviews.
Why Do You Need Review Management?
Without it you simply have to do too much leg work to get reviews from scratch. You have to identify satisfied customers and ask them to fill out reviews on sites like Yelp, Google, or industry-specific review sites. Plus many of them will never take the time to leave a review. Trum·pia takes the grunt work out of the review management process and automatically carries it out for you without spamming your customers.
95% of consumers check reviews before they purchase.
79% of consumers trust online reviews as much as they trust reviews from friends.
90% of consumers will avoid a business with a poor reputation.
Trum·pia’s Customer Service Tools Lead to More Reviews
Send customers text surveys that get more responses and intelligently branch based on their answers, all automatically.
Send satisfied customers to review sites and send unsatisfied customers to a supervisor to handle issues and minimize poor reviews.
We also give you an additional tool to strengthen customer service with our powerful text inbox where you can respond to every customer inquiry. Our advanced inbox goes beyond basic two-way communication that you'll often see elsewhere.
In addition, Trum·pia can answer your organization's FAQs automatically and instantly via texting, further boosting customer satisfaction.
Review Management Across Industries
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E-commerce
Trum·pia's satisfaction surveys automatically generate more reviews and will ensure your business gets more traffic.
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Have Multiple Conversations
When you're in a voice-to-voice conversation, that interaction commands all of your attention. But when texting is involved, it's much easier to multitask and have several conversations taking place at once. This means organization could be helping or interacting with several customers, members, or employees at the same time.
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More Convenient for Customers
Customers can communicate with your business at their convenience. They don't have to set aside time for a phone call or worry about being placed on hold. They can even send messages outside of business hours.
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Catch Missed Messages
58 percent of people say that they have responded to a missed phone call from a business with a SMS/MMS text message. Unfortunately, most of those businesses were not set up to handle text conversations. Don't let this be your business.
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Streamline Operations
Nobody wants to use their personal mobile phone number to text for business. It risks cluttering up your personal phone's text inbox, and can be annoying when away from work.
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Retail
Trum·pia's automation will help you get more reviews which will drive more business to your brick-and-mortar stores.
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Have Multiple Conversations
When you're in a voice-to-voice conversation, that interaction commands all of your attention. But when texting is involved, it's much easier to multitask and have several conversations taking place at once. This means organization could be helping or interacting with several customers, members, or employees at the same time.
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More Convenient for Customers
Customers can communicate with your business at their convenience. They don't have to set aside time for a phone call or worry about being placed on hold. They can even send messages outside of business hours.
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Catch Missed Messages
58 percent of people say that they have responded to a missed phone call from a business with a SMS/MMS text message. Unfortunately, most of those businesses were not set up to handle text conversations. Don't let this be your business.
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Streamline Operations
Nobody wants to use their personal mobile phone number to text for business. It risks cluttering up your personal phone's text inbox, and can be annoying when away from work.
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Restaurants
More reviews equal more diners. You can even catch dissatisfied customers before they leave harmful reviews on Yelp or Google.
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Have Multiple Conversations
When you're in a voice-to-voice conversation, that interaction commands all of your attention. But when texting is involved, it's much easier to multitask and have several conversations taking place at once. This means organization could be helping or interacting with several customers, members, or employees at the same time.
-
More Convenient for Customers
Customers can communicate with your business at their convenience. They don't have to set aside time for a phone call or worry about being placed on hold. They can even send messages outside of business hours.
-
Catch Missed Messages
58 percent of people say that they have responded to a missed phone call from a business with a SMS/MMS text message. Unfortunately, most of those businesses were not set up to handle text conversations. Don't let this be your business.
-
Streamline Operations
Nobody wants to use their personal mobile phone number to text for business. It risks cluttering up your personal phone's text inbox, and can be annoying when away from work.
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Hospitality
Automatically send post-visit surveys and forward only satisfied customers to review sites.
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Have Multiple Conversations
When you're in a voice-to-voice conversation, that interaction commands all of your attention. But when texting is involved, it's much easier to multitask and have several conversations taking place at once. This means organization could be helping or interacting with several customers, members, or employees at the same time.
-
More Convenient for Customers
Customers can communicate with your business at their convenience. They don't have to set aside time for a phone call or worry about being placed on hold. They can even send messages outside of business hours.
-
Catch Missed Messages
58 percent of people say that they have responded to a missed phone call from a business with a SMS/MMS text message. Unfortunately, most of those businesses were not set up to handle text conversations. Don't let this be your business.
-
Streamline Operations
Nobody wants to use their personal mobile phone number to text for business. It risks cluttering up your personal phone's text inbox, and can be annoying when away from work.
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Medical and Dental Offices
Rank highly in Google searches in your area by getting more positive reviews.
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Have Multiple Conversations
When you're in a voice-to-voice conversation, that interaction commands all of your attention. But when texting is involved, it's much easier to multitask and have several conversations taking place at once. This means organization could be helping or interacting with several customers, members, or employees at the same time.
-
More Convenient for Customers
Customers can communicate with your business at their convenience. They don't have to set aside time for a phone call or worry about being placed on hold. They can even send messages outside of business hours.
-
Catch Missed Messages
58 percent of people say that they have responded to a missed phone call from a business with a SMS/MMS text message. Unfortunately, most of those businesses were not set up to handle text conversations. Don't let this be your business.
-
Streamline Operations
Nobody wants to use their personal mobile phone number to text for business. It risks cluttering up your personal phone's text inbox, and can be annoying when away from work.
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Automotive
Whether you're a dealership or a mechanic, great reviews will boost your business.
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Have Multiple Conversations
When you're in a voice-to-voice conversation, that interaction commands all of your attention. But when texting is involved, it's much easier to multitask and have several conversations taking place at once. This means organization could be helping or interacting with several customers, members, or employees at the same time.
-
More Convenient for Customers
Customers can communicate with your business at their convenience. They don't have to set aside time for a phone call or worry about being placed on hold. They can even send messages outside of business hours.
-
Catch Missed Messages
58 percent of people say that they have responded to a missed phone call from a business with a SMS/MMS text message. Unfortunately, most of those businesses were not set up to handle text conversations. Don't let this be your business.
-
Streamline Operations
Nobody wants to use their personal mobile phone number to text for business. It risks cluttering up your personal phone's text inbox, and can be annoying when away from work.
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Real Estate
Having good local ratings helps you find more potential buyers and sellers.
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Have Multiple Conversations
When you're in a voice-to-voice conversation, that interaction commands all of your attention. But when texting is involved, it's much easier to multitask and have several conversations taking place at once. This means organization could be helping or interacting with several customers, members, or employees at the same time.
-
More Convenient for Customers
Customers can communicate with your business at their convenience. They don't have to set aside time for a phone call or worry about being placed on hold. They can even send messages outside of business hours.
-
Catch Missed Messages
58 percent of people say that they have responded to a missed phone call from a business with a SMS/MMS text message. Unfortunately, most of those businesses were not set up to handle text conversations. Don't let this be your business.
-
Streamline Operations
Nobody wants to use their personal mobile phone number to text for business. It risks cluttering up your personal phone's text inbox, and can be annoying when away from work.
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Spas and Wellness
Rank as the top in your area with more reviews and better customer service.
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Have Multiple Conversations
When you're in a voice-to-voice conversation, that interaction commands all of your attention. But when texting is involved, it's much easier to multitask and have several conversations taking place at once. This means organization could be helping or interacting with several customers, members, or employees at the same time.
-
More Convenient for Customers
Customers can communicate with your business at their convenience. They don't have to set aside time for a phone call or worry about being placed on hold. They can even send messages outside of business hours.
-
Catch Missed Messages
58 percent of people say that they have responded to a missed phone call from a business with a SMS/MMS text message. Unfortunately, most of those businesses were not set up to handle text conversations. Don't let this be your business.
-
Streamline Operations
Nobody wants to use their personal mobile phone number to text for business. It risks cluttering up your personal phone's text inbox, and can be annoying when away from work.
What Our Customers Are Saying
A great tool for any business looking to 10x their leads, sales, and revenue
Fredy Hernandez, Social Operations at Morelli Fit
Ask Us A Question
Or Call Us at 1-888-707-3030
