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  • Product
  • 365 Day Live Support

365-Day Support

    • For Trum·pia, customer service and technical support are not an afterthought. We pride ourselves on our professionalism, depth of knowledge, and 365-day support with an average first-response of under 9-minutes during business hours (including major holidays).

    What You Get:

    Getting our help is never a challenge. We offer support from 6AM to 6PM Monday – Friday and 8AM to 12PM Pacific Time on weekends and holidays via:
    Email
    Texting
    Phone
    Ticket Submission

    Phone Support

    Unlike a lot of our competitors, actually getting us on the phone to help isn't a problem. In fact, we're here 7 days a week, 365 days a year! Our team is here to help from 6AM to 6PM (PST) Monday Through Friday. On the weekends, our hours are 8AM to 12PM (PST). We also provide support on holidays.

    Priority Support

    Available to the Mid-Enterprise Plan and above, priority support ensures that your support tickets are responded to first.

    FAQ

    Here are some of the answers to the most commonly asked questions we get in regards to our support team. Before you spend time searching up the answers yourself, read some of these questions and answers below in case there are questions that people have already asked!

    The answer is no. When you use Trum·pia to power your marketing and communication needs, you automatically have access to our support team 365 days a year. This is an amazing value, considering the fact that you have access to our high quality support team with no additional cost. Please note that the level of support may vary by plan, as online support is for everyone but phone support may be restricted to higher plans.

    We actually have a dedicated team that is designed to walk with you through every step of the process. They will help answer your questions, and can escalate depending on the severity of your issues.

    This is a great question – we actually have a myriad of resources and demos available that so many people have used before you in order to learn and continue to understand our software to a deeper level. So if you are ever curious about how a certain feature works, check out our feature page on our website!

    Our 365 day support is one of the Trum·pia advantages that separates us from the rest of our competitors.

    Ask Us A Question

    Or Call Us at 1-888-707-3030

    6AM – 6PM Pacific (Weekdays)

    8AM – 12PM Pacific (Weekends and Holidays)

    To see a live demo immediately:

     Call 1-888-707-3030 (Ext. 6000)

    M-F 8AM-5PM Pacific Time

    OR
    Schedule Demo

    Absolutely Nothing Hidden

    • Trum·pia
    • Competition

    Many competitors do not include telecom, carrier, Keywords, and enough free message credits in their pricing. These are free with Trum·pia.

    Plan Pricing    		 Low Price High + Hidden Fees

    Competitors often make this disclosure hard to find unless you read the fine print. These are free with Trum·pia.

    Carrier Fees    		 Completely Free Read Fine Print

    Some charge you a fee per message or after a small included bundle is used up. We include thousands of message credits.

    No Extra Credits To Buy    		 Thousands Included Can Be Misleading

    Try calling the competition and Trum·pia. We'll actually pick up your calls.

    Phone Support    		 Mostly Free Check Before Buying

    Some charge you for each additional keyword. We give you plenty of keywords.

    Multiple Keywords    		 Mostly Free Know Before You Buy

    Don't pay setup or mothly charges. You get it for free with Trum·pia.

    Toll-Free Number    		 Completely Free Check Before Buying

    Some competitors charge you for both inbound and outbound messages. Inbound messages are free with Trum·pia.

    Inbound Messages    		 Completely Free Check Before Buying

    Some providers charge you more money for additional texting contacts. These can add up. We don't.

    Unlimited Contacts    		 Free for SMS Check Before Buying

    Some compoetitors hide these extra charges under an official-sounding name. These are free with Trum·pia.

    Telecom Charges    		 Completely Free Read Fine Print

    We give you one-to-one onboarding. Many don't offer onboarding or even pick up your calls.

    Onboarding    		 1-on-1 Training Check Before Buying

    "You're often on your own with the competition. Our onboarding experts will walk you through the process for free.

    Number Provisioning    		 Self or Assisted Check Before Buying
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    • Trum·pia
    Plan Pricing Low Price
    Carrier Fees Completely Free
    No Extra Credits To Buy Thousands Included
    Phone Support Mostly Free
    Multiple Keywords Mostly Free
    Toll-Free Number Completely Free
    Inbound Messages Completely Free
    Unlimited Contacts Free for SMS
    Telecom Charges Completely Free
    Onboarding 1-on-1 Training
    Number Provisioning Self or Assisted
    • Competition
    Plan Pricing High + Hidden Fees
    Carrier Fees Read Fine Print
    No Extra Credits To Buy Can Be Misleading
    Phone Support Check Before Buying
    Multiple Keywords Know Before You Buy
    Toll-Free Number Check Before Buying
    Inbound Messages Check Before Buying
    Unlimited Contacts Check Before Buying
    Telecom Charges Read Fine Print
    Onboarding Check Before Buying
    Number Provisioning Check Before Buying

    To see a live demo immediately:

    Call 1-888-707-3030 (Ext. 6000)

    M-F 8AM-5PM Pacific Time

    OR

    PARTNER APPLICATION FORM